Privacy Policy
Effective Date: 3/11/2025
This policy explains how we collect, use, disclose, and protect your information when you use our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
1.1 Personal Data
Contact and Identity Data: Includes first name, last name, date of birth, billing address, email address, and telephone numbers.
Financial Data: We may collect financial data when booking directly, although when booked through a third party (calendly) we will not collect or store this data.
Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
Health Data: Includes information about your health, fitness, and medical conditions that you provide to us.
2. How We Use Your Information
We use your information in the following ways:
To provide our services: We use your personal data to deliver the services you have requested, including HBOT treatment programs.
To manage your account: We use your data to manage your registration as a user of our services, including handling your subscriptions, payments, and any queries or complaints.
To communicate with you: We use your contact information to send you service updates, newsletters, and promotional offers.
To improve our services: We analyze your data to improve our services, website, and overall customer experience.
To comply with legal obligations: We may process your data to comply with legal requirements or respond to lawful requests by public authorities.
3. Legal Basis for Processing
We will only process your personal data where we have a legal basis to do so. The legal bases for processing your data include:
Consent: Where you have given us explicit consent to process your data, by contacting us through our website you automatically consent to this policy.
Contractual necessity: Where processing is necessary for the performance of a contract with you.
Legal obligation: Where we need to comply with a legal or regulatory obligation.
Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
4. Data Sharing
We may share your personal data with:
Service providers: Third parties who provide services on our behalf, such as payment processors and IT service providers. Currently this only happens on a very limited basis, if ever.
Legal and regulatory authorities: When required by law, regulation, or legal process.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We will always avoid physical records where possible and immediately destroy ones which are no longer relevant.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Access your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us at justbreathehyperbarics@gmail.com.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes we make will be posted on this page. We encourage you to review this policy periodically for any updates or changes.
10. Medical Disclaimer and Assumption of Risk
Before beginning any Hyperbaric Oxygen Therapy (HBOT), you should first consult with your licensed healthcare provider to determine whether this treatment is appropriate for your individual health condition. The information provided on this website is for educational and informational purposes only and should not be interpreted as medical advice, diagnosis, or treatment. By choosing to undergo HBOT, you acknowledge and accept all potential risks associated with the therapy and assume full personal responsibility for your health decisions and outcomes. Our organisation does not assume liability for any adverse effects or results arising from the use or misuse of the information or services provided.
11. Refund & Cancellation Policy
Packages — Non-transferable; Refunds. Packages are issued to the named purchaser and may not be transferred to another person. Except as provided below, payments for packages are non-refundable. If you elect not to continue treatment, no refund will be paid for any remaining sessions.
Medical Changes and Postponement. If your medical circumstances change such that treatment must be delayed, the Clinic may, at its discretion, postpone scheduled sessions. In that event, any unused sessions in your package may be placed on hold and rescheduled once you are medically cleared to continue.
Clinic Cancellation. If the Clinic cancels a session and cannot offer a replacement appointment at a mutually convenient time, you will receive a refund for that cancelled session.
Validity Period and Booking. All sessions included in a package must be completed within six (6) months from the date of purchase. Sessions must be booked in advance through the Clinic’s booking system.
Rescheduling and Missed Appointments. You may request to reschedule an appointment subject to availability by providing at least forty-eight (48) hours’ notice. If you miss a scheduled session, or cancel or change it with less than forty-eight (48) hours’ notice, one session will be deducted from your package. If you have no remaining sessions in your package, the Clinic will charge you the standard single-session fee.
12. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Just Breathe Hyperbarics
181 Priory Rd, Muswell Hill, London N8 8NB